Organizational Behavior And Communication Paper Essay Example for Free

Organizational Behavior And Communication Paper Essay Southwest Airlines Organizational Behavior Communication Paper Erica Sepulveda Communications for Accountants/Com 530 January 30, 2012 Southwest Airlines Organizational Behavior Communication Paper Airlines, such as Southwest Airlines, strive to provide the best customer service that they can offer to keep their customers happy. A prospective Southwest passenger may probably make their reservation by calling the customer service number, logging on to the company’s website, or booking at an airport with a Southwest Airlines agent. The employees that assist these prospective and actual passengers are considered the backbone of the company and do their best to represent Southwest in the finest way possible. One may question, what makes these employees happy? What kind of organization culture are they surrounded by on a daily basis? â€Å"A strong organizational culture provides stability to an organization† (Robbins Judge. , 2011, pg. 520). Culture of Southwest Airlines According to Southwest Airlines mission statement, â€Å"Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer† (Southwest Airlines, 2012). This definitely shows a positive sign that the majority of employees working for this corporation are happy. As an unemployed individual looking for employment, a position within Southwest is where they would want to be. It’s evident that this company values their employees and strives to keep them happy. Happy Employees = Happy Customers. Happy Customers keep Southwest flying† (Southwest Airline, 2012). Recently, Southwest Airlines was honored as one of the best companies to work for. â€Å"Southwest Airlines (NYSE: LUV)has been recognized as one of the top 50 Best Places to Work, a significant achievement, as nearly 150,000 companies are rated by their employees on Glassdoor† (PR Newswire, 2011). This p oint certainly proves that this organization’s espoused values align with its enacted values. Communication Roles within Southwest Airlines Company An organization’s culture plays a critical role in the way communication is done throughout the company. Southwest airlines, for example is a huge company with thousands of employees. One would guess that communication within this organization takes more of a virtual approach. However, just because they are a huge company, doesn’t mean that communication with others or the voices of management won’t be casual. As Kelleher, CEO of Southwest, said himself: â€Å"Theres a lot being said about the importance of communication, for instance. But it cant be rigid; it cant be formal. It has to proceed directly from the heart. It has to be spontaneous; it has to be between individuals seeing each other on the elevator† (Lee, 1994). This corresponds to the culture of the organization that Kelleher works very hard to maintain. As a CEO who values his employees, we see here that he’s not afraid to show how he is and how much he believes in making the environment a happy and comfortable one for his employees. Perceptions Within Southwest Airlines Let’s consider an employee of one of Southwest competitors wishing that they worked for this airline instead of their current employer. Hearing all the wonderful stories about working for this company and how happy everyone is leads this employee to think that he/she is working for the wrong company. The perception here is that an employee at Southwest is happier than an employee working for the competitor. Robbins ; Judge defines Perceptions as, â€Å"a process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment† (Robbins ; Judge, 2011. g 168). Additionally, they mention that what we perceive may not be what the situation actually turns out to be. Reading information or listening to others rant about how wonderful the culture is within a company doesn’t necessarily mean its all good. While employees may be happier than miserable working for Southwest, I highly doubt that there aren’t challeng es that are faced at times in their positions. Research has shown that Southwest Airlines espoused values mirrors their enacted values. However, suppose it didn’t. What happens if the perceptions of their culture, communication and work environment is said to be â€Å"peachy†, however it really isn’t? Suppose employees were really unhappy and the mission statement of Southwest really wasn’t followed in the way they operate their organization. This leads to bad perceptions, along with potential employees ; customers assuming that this organization is voicing something that it’s not. This is an example of how misalignment between espoused values and enacted values would affect perceptions within Southwest Airlines organization. Conflict within Southwest Airlines Conflict is another important topic that should be considered in organizations like Southwest Airlines. â€Å"Conflict results from differences between group members differences in personality, perception, information, culture, and power or influence† (Beebe ; Masterson, 2009. , pg 152). Conflict is something that every company and individual deal with at some point in time. While some people may view conflicts as a bad thing, in actuality and depending on the situations involved, the conflict may be viewed as a great learning experience. Southwest Airlines view conflicts as a way to strengthen and build relationships (Gittel, 2003, Chapter 8). The individuals that are initially involved in the conflicts should first try to come to an agreement. It’s best to make sure that the conflict isn’t over a misunderstanding or something that’s not an issue. If an agreement or resolution can’t be agreed upon, it may be wise to get the other member of the team or group involved. â€Å"When conflicts arise at Southwest and are not resolved by the parties themselves, a conflict resolution process is used† (Gittel, 2003, Chapter 8). Getting others involved will likely help determine why there is a disagreement and somehow find the resolution that the parties couldn’t come to on their own. Southwest Airlines is one the most prosperous airlines in the US today. Many of the other Airlines try to use the methods that Southwest employs to keep their company, staff and employees in good standing. â€Å"The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit†.

Gold Rush And War :: essays research papers

A gold rush leads to war The American Civil War (1861-1865) and the Reconstruction period that followed were the bloodiest chapters of American history to date. Brother fought brother as the population was split along sectional lines. The issue of slavery divided the nation's people and the political parties that represented them in Washington. The tension which snapped the uneasy truce between north and south began building over slavery and statehood debates in California. In 1848, settlers discovered gold at Sutter's Mill, starting a mass migration. By 1849, California had enough citizens to apply for statehood. However, the debate over whether the large western state would or would not allow slavery delayed its admittance. Delegates from the south threatened to secede if California was admitted as a free state. Meanwhile, tempers also flared in New Mexico and Texas over border disputes, and abolitionists fought pro-slavery advocates over the issue of slave trading within the District of Columbia. Southern political leaders, mostly Democrats, proposed a convention in Nashville to discuss secession. In 1850, Henry Clay proposed the Compromise of 1850 to Congress. The Compromise contained the following provisions: California would enter the union as free state. New Mexico territory would be divided into New Mexico and Utah, and offered popular sovereignty. Texas must yield disputed territory to New Mexico in return for federal assumption of its state debt. Trading, but not possession, of slaves would be banned from the District of Columbia. Fugitive slave laws would be enhanced. Zachary Taylor, who was president at the time, was prepared to veto the bills, but died suddenly. His successor, Millard Fillmore, allowed the provisions to pass one at a time with the help of Stephen Douglas. The Nashville Convention met soon afterwards and denounced the plan, but took no decisive action. This uneasy truce would last for only four years. In 1854, the Kansas-Nebraska Act makes further compromis e practically impossible. It granted popular sovereignty to both states, in the hopes that they would split on the slavery issue and continue the shaky equality between slave and free states. Nebraska quickly adopted an free-soil constitution and was admitted as a free state. Kansas, however, was badly split along sectional lines, and opposing political forces ratified both a free and a slave constitution in 1855. Riots broke out everywhere, and "Bleeding Kansas" fell into chaos. John Brown, an infamous and rebellious abolitionist, killed five pro-slavery activists in 1856 in retaliation for the murder of five abolitionists.

The Sun Rising

This is a dramatic poem where the speaker and his lover are in bed together. The speaker personifies the sun, and is speaking to it throughout the poem. As the sunlight comes through the windows, the speaker tells the sun to leave them alone. He seems to feel that their life together is complete, and that the sun is being a nuisance. He then tells the sun that his lover is worth more than anything the sun can ever find outside their bedroom. It is a love poem of an unusual kind.In this poem, composed in the form of a dramatic monologue, the poet lover is angered at the Sun and calls it names for disturbing the time him and his lover are spendong together. . He addresses the Sun as â€Å"busy old fool†. He calls it unruly because, by peeping in to the bedroom through windows and curtains it disturbs the lovers. The poet-lover tells the Sun that lovers’ seasons do not run to its motions. He advises the Sun to go and do such routine and dull jobs like chiding late-schoolbo ys and apprentices, waking up court-huntsmen and peasants.The expression â€Å"country ants† is imagery. It refers to the peasants, drudging like ants. However, the poet and his lover are not like ‘them', they are superior to all that is going on around them and they should not be disturbed. They get up with the Sun and toil the whole day, till sunset. Love knows no season, no climates. It is not affected by time. In this section of the poem we come across personification like â€Å"busy old fool† and â€Å"saucy pedantic wretch† to show the annoyance the poet has at this intruder.The poet’s wit is apparent when he tells the Sun that he has no reason to think that his beams are â€Å"so reverend and strong†. The poet lover could eclipse and could the beams of the Sun with a wink. He does not do so because he does not wish to â€Å"loose her sight so long. † This indicates that the love between the poet and his lover is so obsessive, so strong and has such potency that he does not even want to lose sight of her for her second. The Sun travels all over the world in twenty four hours. The poet asks the Sun to go round the world, see all Kings, come back tomorrow and say ifDonne uses hyperbole to exaggerate the importance of himself and his lover, â€Å"in one bed lay†- he is insinuating that all important elements of the world are there in the their bed and in their room. They are everything. To Donne, this moment with his love means everything and he describes it as such. The same imagery continues in the concluding verse of the poem where â€Å"She’s all States, and all Princes I†. The poet’s mistress is all States. She is the world. The Sun can shine over only half of the world at one time. The lovers, on the contrary, are the world.It logically follows that the Sun is â€Å"half as happy as we†. When we come to this part of the poem we notice a shift in the mood of the poet. Th e Sun is no longer the â€Å"busy old fool† or the â€Å"saucy pedantic wretch† of the first verse or stanza. It is now an aged fellow in need of ease. The poet offers it the needed ease; the Sun’s duty now is warming the world. It warms only half of the world at a time. By shining on the lover’s bed it can shine over the whole world at a time. â€Å"Let the bed be the centre and the walls the sphere† of the Sun with this arrangement the aged Sun can do its duties with ease.At the beginning of the poem the poet asked the Sun to go away from there. Now he invites the Sun to go round their bed and shine on them. He does not want to lose his lovers sigh for even a second- shows how much he loves her. The poet addresses the sun as a person and rebukes the sun because it has wakened him and his lover from their sleep. He demands to know why lovers should obey time. He also shows his dominance over the sun, calling it a ‘saucy pedantic wretchâ€⠄¢ and tells the sun to bother other people instead such as late school boys or workers imploring or more time to sleep.He tells the sun to find the royal court people and farmers to let them start their day instead of controlling the lovers, because time does not exist in love and unlike season or climate or sun, love doesn’t change. Hours, days and months are just silly, useless measures. The poet challenges the sun about its strength, that the sun isn’t is high and mighty because he can make it disappear by winking, except he doesn’t want to lose sight of his lover. He teases the sun that his lover’s eyes are so beautiful and bright that it can blind the sun.He tells he sun to go to far away countries like India or stay because the entire world is with him in the bed. The sun can also find kings but he and his lover are so superior that even the kings will say the most important people are in his room, ‘all here in one bed lay’. The poet c laims that his lover is ‘all states’ and in fact the whole world itself and he is the ‘prince’ that rules it, nothing else exists other than them. They are the celebrity, and even other princes want to mimic them.He declares that honour and science are nothing compared to their love and that the sun is only half as happy as they are. He says the sun is old and so it should rest because its duty is to warm the world and since they are the world, the sun has completed its duty. Then, the poet cleverly turns the sun’s refusal to leave into a show of its generosity and by shining at them, it has centered itself upon the room of his love and so they are the sun, the center of the universe

Casting Actors to Play Helena and Hermia from William...

Casting Actors to Play Helena and Hermia from William Shakespeares A Midsummer Nights Dream A Midsummer Night’s Dream examines the theme of love in all its aspects. When Act one scene One opens we are at the court of Duke Theseus and he is swearing his undying love for Hippolyta so at the very start we are introduced to love and its deep emotional impact. The declaration of love between the Ducal pair is shortened by the arrival of Egeus with his disobedient daughter Hermia. The mood immediately changes and we discover that Hermia rather than being filled with filial love is determined to marry Lysander rather than her father’s choice for her. And so the love theme is made more complex as we†¦show more content†¦Helenas’ costume is not as pretty, it is a blue and green corset with Elizabethan silk dress which has a pattern at the bottom. She also has blue puffy sleeves. She has black leather shoes with bows and she also wears a choker around her neck. She is meant to be plainer as she doesn’t get Demetrius’ attention. Sheà ¢â‚¬â„¢s also a jealous character so greens are associated with envy. In casting Hermia I would look for someone strong –willed who could show different levels of emotions, and someone who the audience can relate to. Helena on the other hand has to be quite devious, not what a loyal best friend should be like. She has to be obsessive and lovesick. She also has to be taller than Hermia for there to be comedy, as it is quite ironic how a smaller person can undermine a tall person and also usually if someone admires another person they look up to them not down at them. Hermia also should be olive skinned so that it is ironic when Helena describes her as ‘fair’. In the opening of the first scene Egeus enters with his daughter Hermia, who is small in height and the two men Lysander and Demetrius. Egeus is full of ‘vexation’ which means that his physicality and voice should convey his mood. He therefore pulls Hermia who represents a ‘damsel in distress’ forcefully into the court with his hand tightly clutching her arm, dragging his reluctant daughter in to emphasise how defiantShow MoreRelated A Midsummer Night’s Dream - The Feminist Subtext Essay1905 Words   |  8 PagesFeminist Subtext of A Midsummer Nights Dream    Shakespeares works have persistently influenced humanity for the past four hundred years. Quotations from his plays are used in many other works of literature and some common phrases have even become integrated into the English language. Most high schoolers have been unsuccessful in avoidance of him and college students are rarely afforded the luxury of choice when it comes to studying the bard. Many aspects of Shakespeares works have been researchedRead More A Midsummer Night’s Dream Essay: Order and Disorder1377 Words   |  6 PagesOrder and Disorder in A Midsummer Nights Dream Order and disorder is a favorite theme of Shakespeare. In A Midsummer Nights Dream the apparently anarchic tendencies of the young lovers, of the mechanicals-as-actors, and of Puck are restrained by the sharp Athenian law and the law of the Palace Wood, by Theseus and Oberon, and their respective consorts. This tension within the world of the play is matched in its construction: in performance it can at times seem riotous and out of control